Product Sales:

a. 7 day return policy only when buyer pays return shipping & package not damaged and factory seals unbroken. Faulty products are covered under the manufacturer’s policy. No return policy invoked on products that are installed. 

Payments:

a.   DELIVERY: Order paid in full before dispatched, for same day delivery order must be place and paid in full before 12pm. We Accept Online             Payments via PayFast, Direct Bank Transfer (EFT) or CASH.

b. Cash deposits to our Account carries a cash deposit fee and will be for the cost to the customer.

Deliveries:

a. Invoice must be paid in full and funds cleared into our FNB Account and only then will be dispatched for delivery.

b. Free delivery within Gauteng are done within 1-3 business days during operating hours (no exceptions)

c. Same day delivery for Gauteng is offered only if the full amount been paid and cleared before 12pm that same day.

d. In the case where no one is available to take delivery a redelivery fee R250.00 will apply.

e. Only orders over the amount of R1000.00 qualifies for Free delivery within Gauteng.

Warranties:

a. Any Warranty claim MUST be accompanied by a paid in full  original Invoice / Receipt.

b. No warranty will be honored where payment is due.

c. Workmanship (installation) warranted for 6 months from the date of invoice.

d. All products come with a manufacturer’s warranty (please refer to product documentation).

e. a Service fee will apply when A1 Gate Motor represent the customer in order to claim a warranted product from the manufacturer.

f. Batteries of any size or make does NOT carry any warranty of any kind.

g. Products damaged by Electrical surges or flooding or any other acts of nature will not be covered by any warranty.

h. Any products found to be handled or worked on by an uncertified technician will be deemed void.

i. Manufacturer Repaired equipment carry a 3 month warranty.

j. Service call repaired motor does not carry any kind of warranty unless otherwise stated. In the case where the repaired motor fail within 7 days due to the same fault a comeback repair will be carried out.

k. Successful claims will be carried out in a timely manner within working hours.